Policies | Footscape

Delivery

Our standard delivery is calculated on amount spent and will be shown during checkout.

We aim to dispatch all orders within 3-5 working days (Monday - Friday) via Evri or Royal Mail, though the majority of orders are dispatched in 1-2 working days. Orders placed after 14:00 on a Friday will be dispatched the following Monday.

We currently deliver to Mainland UK addresses only and unfortunately we are unable to offer delivery to addresses in the UK Highlands, Offshore Islands, Northern Ireland or Channel Islands at this time.

In-store returns & Refunds policy

Return your item with your receipt within 14 days of purchase. We do not offer refunds (your statutory rights are unaffected). We offer an exchange or credit voucher for non-sale items only. Footwear must be returned in the original box, unworn and in a saleable condition.

In some circumstances, we may mark your purchase as 'self fit' or 'SF' if you choose a pair that our trained fitters do not consider to be the best fit, this will be made clear to you at time of purchase. Please note these cannot be returned (your statutory rights remain unaffected).

If you feel your footwear has a fault, please STOP wearing them as this could make the issue worse, contact the store immediately for advice. The longer you leave it, there is often less we can do as many manufacturers will not accept returns after a certain period of time.

Manufacturing faults will normally appear in the first few weeks of normal wear. After this time problems are normally deemed as wear and tear. Scuffing, holes in leather where there is no seam, loose decorative stitching/detached decorations are not manufacturing faults however a repair may be offered.

Leather is not designed to and will not stand up to being scraped persistently on a rough surface, the result of this action is NOT a manufacturing fault.

Many shoes are constructed with light soles which often have air pockets in the heel. Heavy wear can expose this feature and this is considered normal wear and tear not a manufacturing fault.

We reserve the right to offer a repair or part refund to cover any wear.

Online Returns & Refunds policy

Thank you for visiting and shopping at www.footscape-shoes.co.uk

If you are not entirely satisfied with your online purchase, we're here to help

and can be contacted hello@shuscape.co.uk

Unworn Returns

You have 14 calendar days from the day after you receive your order to notify

us that you would like to return an item and then 14 days to return it to us.

To be eligible for a return, your item must be unused with the original packaging

and in the same condition that you received it.

Please include a proof of purchase (order details).

The buyer pays the cost of return postage. Please insure the item and have a

signed-for service. We request that you contact us before returning the item to

ensure you have the appropriate address for safe return.

Your statutory rights are not affected.

Worn Returns

Once footwear has been worn outside it can not be returned for any reason other than a manufacturing fault. A manufacturing fault will appear within the first few wears and is due to poor construction and not how the shoes have been worn which is general wear and tear.

Please contact us as soon as a fault appears or you would like any further information (please see our document 'Guide to Buying New Shoes' written for instore purchases featured on this website as it may also include useful information).

Your statutory rights are not affected.

Processing Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned

item. We will immediately notify you on the status of your refund after inspecting the item.

If your return is approved, we will refund your original method of payment within 24 business hours but the credit to your account is depending on your card issuer's policies.

Return Shipping

You will be responsible for paying for your own shipping costs for returning your item and we request that you select a fully insured and signed for service. We request that you contact us before returning the item to ensure you have the appropriate address for safe return.

Shipping costs are non-refundable except for manufacturing faults identified before wear and if you receive a refund, the cost of return shipping will be deducted from your refund.

If you have any questions then please contact us hello@shuscape.co.uk

Postage Policy

Thank you for visiting and shopping at www.footscape-shoes.co.uk

Shipping Destinations

At present, we only offer Domestic Shipping.

Processing Time

All orders are processed within 2-3 business days.

Orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be

delayed by a few days.

Please allow additional days in transit for delivery.

If there will be a significant delay in shipment of your order, we will

contact you via email or telephone.

Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout.

Hermes are our preferred courier company and we send your goods to be signed for and insured for the full value of the goods. Hermes aim to deliver the parcel within 2 business days. We may vary our courier company from time to time.

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s).

Damages

If your goods are damaged during transit. Please photo the package as it has been received and save all packaging materials and damaged goods before contacting us hello@shuscape.co.uk

Returns Policy

Our Return & Refund Policy provides detailed information about options and procedures for returning your order.

Privacy & Cookie Policy

Our contact details

Name: Footscape Partnership

Address: 23 Camp Road, Farnborough, Hants GU14 6EW

Phone Number: 01252 522955

E-mail: hello@shuscape.co.uk

The type of personal information we collect

We currently collect and process the following information:

Identity data: Your title, forename, surname.

Contact data: Your billing address, delivery address, email address and telephone numbers.

Financial data: Your bank account and/or payment card details.

Transaction data: Details about payments and purchases made by you.

Technical data: May include your web browser, IP address, time zone, web pages viewed, products viewed,, websites or search terms that referred you to our site, information about how you interact with our site.

Marketing data: Your preferences to receive marketing communications from us and our third parties.

How we get your personal information and why we collect it

Most of the personal information we process is provided to us directly by you for one of the following reasons:

Contractual and sales.
Marketing.

Website improvement.

We use the information that you have given us in order to:

Register you as a new customer.
Process and fulfil your order, including management of payment owed.

Maintain accurate customer information regarding your purchase history e.g. to process refunds.
Communicate information with you about our latest goods and special offers, competitions, prize draws (if you have chosen to opt in).
Listen to your feedback so that we can improve our services to you.
Administer and protect our business and website to protect fraud.
Understand the effectiveness of our website and how your customer experience could be improved.

Understand the effectiveness of our marketing to develop our business and inform our marketing strategy.

We may share this information with partners and third parties as follows:

Financial partners who manage payment gateways on our behalf.
IT partners who manage and support our IT systems including our website.
Marketing partners who deliver relevant content and advertisements to you.

Data analytic partners to keep our site updated, relevant and to inform our marketing strategy.

Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information are:

a) Your consent.

We may ask for your consent to use your personal data. If we do so, we will make it clear that we are asking for your consent, as this is the legal basis we intend to rely on for using your personal data in that instance. We will ensure that you know why we are asking for your consent, and how we will use your personal data so that you can make an informed decisions as to whether to consent or not. We will only ask for your consent where absolutely necessary. If you do not provide us with your consent when we request it, we will not use your personal data for the purpose to which the requested consent relates, and we will not rely on any other legal basis to do so. When we ask for your consent we will do so by:

asking you in our website or via a form in our retail store.

verbally over the telephone.

When you provide us with your consent, we will keep a record of this.

Should you wish to withdraw your consent, you have the right to do this at any time via your online customer account, or by contacting our store as above..

b) We have a contractual obligation.

We will use your personal data where it is necessary for the performance of a contract between us and you as a customer or supplier. This is a separate legal basis which applies when you buy something from us, or where we buy something from you.

c) We have a legitimate interest.

Our legitimate interest for using your personal data is so that we are able to:

Fulfil our obligations to you as a customer or supplier;
Provide you with information about goods and services that we, or selected third parties, feel may be of interest to you;

Provide you with a personalised and functional experience both online and offline; and
Operate our administration services effectively.

Our legitimate interest is therefore our commercial interest. However, it is also in your interest as use of your personal data allows us to provide a more effective and efficient service to our customers and suppliers. We use your personal data in a way that has a minimal impact on your rights and only in ways that you would reasonably expect considering the nature of our goods and services.

There is no statutory obligation on you to provide us with your personal data. However, without personal data, we may be unable to carry out our obligations arising from any contracts entered into between you and us.

How we store your personal information

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition we limit access to your personal data to those employees, agents, contractors and other third parties who have a legitimate business need to know such data. They will only process your personal data on our instructions and they are subject to a duty of confidentiality. We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

Your personal information is securely stored in one or more of the following IT systems:

Our electronic point of sale system
Our website
Our customer relationship management system

Our financial system

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including the purposes of satisfying any legal, accounting or reporting requirements. By law we have to keep basic information about our customers including contact, identity, financial and transaction data for six years for tax purposes. In some circumstances you can ask us to delete your data. We may anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes in which can we may use this information indefinitely without further notice to you.

Your data protection rights

Under data protection law, you have rights including:

Your right of access - You have the right to ask us for copies of your personal information.

Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.

Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.

Your right to object to processing - You have the the right to object to the processing of your personal information in certain circumstances.

Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights but we may charge a fee if your request is clearly unfounded, repetitive or excessive. We may need to request specific information from you to help us to confirm your identity and ensure your right to access your personal data. This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. If you make a request, we have one month to respond to you, unless the request is very complex in which case we will keep you notified and updated of progress.

If you wish to make a request, please contact us at by email at mail@shuzu.co.uk

or in writing to Footscape Partnership, 30 Camp Road, Farnborough Hants GU14 6EW

COOKIE POLICY

What are Cookies?

A cookie is a small amount of information that’s downloaded to your computer or device when you visit certain websites. We use a number of different cookies on our website, including strictly necessary, performance, advertising, and social media or content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences. This means you don’t have to re-enter this information each time you return to the site or browse from one page to another. Cookies also provide information on how people use the website, for instance whether it’s their first time visiting or if they are a frequent visitor. 

How do we use cookies?

We use cookies to track your use of our website. This enables us to understand how you use the site and helps us to develop and improve our website, and determine what products you may need to want.

Cookies may be:

Session cookies - these are stored on your device during the web session and are automatically deleted when you close your browser.

Persistent cookies - these are stored on your device and remain in place. The cookie can be read by the website when you visit the website again.

Cookies can be categorised as:

Strictly necessary cookies: These are essential to enable you to use our website effectively e.g. to purchase a product. Without these cookies the services on our website cannot be provided.

Performance Cookies: These enable us to monitor and improve the performance of our website. For example, these enable us to count the number of visitors and see how visitors move around our website.

Functionality Cookies: These allow our website to recognise you when you return to our website. This enables us to personalise our content for you and remember your preferences.

Targeting Cookies: These cookies record your visit to our website, the pages you have visited and the links you have followed. We use this information to make our website and advertising more relevant to your interests. We may also share this information with third parties for this purpose.

Blocking Cookies

The first time you visit our website we confirm your permission to set cookies in order to provide our services. If you do not wish to allow cookies to be used, you can block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies.  However, you may not be able to access all or parts of our website or use the services that we provide.

How to complain

If you have any concerns about our use of your personal information, you can make a complaint to us by email mail@shuzu.co.uk or write to us at Footscape, 30 Camp Road, Farnborough, Hants GU14 6EW

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

Helpline number: 0303 123 1113

ICO website: https://www.ico.org.uk

Terms & Conditions

WEBSITE TERMS AND CONDITIONS OF SUPPLY

Please read this carefully, By using or submitting an order on this website, you are agreeing to the terms that appear below.

The following terms and conditions will apply between you and Footscape when you make a purchase from www.footscape-shoes.co.uk. The terms do not affect your statutory rights.

1 INFORMATION ABOUT US

1.1 wwwfootscape-shoes.co.uk is operated by Footscape Partnership and administration office is 30 Camp Road, Farnborough, Hants GU14 6EW and VAT number 283821095

1.2.To cancel a Contract in accordance with your legal right to do so as set out in clause 7, you just need to let us know that you have decided to cancel. The easiest way to do this is to telephone on 01252 522955, however you can also e-mail us at mail@footscape-shoes.co.uk or by post to Footscape, 30 camp Road, Farnborough, Hants GU14 6EW. If you send us your cancellation notice by e-mail or by post, then your cancellation is effective from the date you send us the e-mail or post the letter to us. 

1.3 If you wish to contact us for any other reason, including because you have a complaints you can contact us by e-mailing us at mail@footscape-shoes.co.uk by telephone on 01252 522955 or through our site via the Contact Us Page .

1.4 If we have to contact you or give you notice in writing, we will do so by e-mail or post to the address you provide to us in your order or by means of any other contact details you provide to us.

2. OUR PRODUCTS

2.1 The images of the Products on our site are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that your computer's display of the colours accurately reflect the colour of the Products. Your Products may vary slightly from those images. 

2.2 Although we have made every effort to be as accurate as possible, all sizes, weights, capacities, dimensions and measurements indicated on our site are approximate only.

2.3 The packaging of the Products may vary from that shown on images on our site.

3. HOW WE USE YOUR PERSONAL INFORMATION

We only use your personal information in accordance with our Privacy Policy. Please take the time to read our Privacy Policy, as it includes important terms which apply to you.

4. MINIMUM AGE

4.1 If you are a consumer, you may only purchase Products from our site if you are at least 18 years old. 

5. HOW THE CONTRACT IS FORMED BETWEEN YOU AND US

5.1 To make a purchase, browse through our Products and select those which you wish to purchase by adding them to your shopping basket. Once you have completed your selection(s) click on the ‘Checkout’ button and our shopping pages will guide you through the steps you need to take to place an order with us. Our order process allows you to check and amend any errors before submitting your order to us. Please take the time to read and check your order at each page of the order process.

5.2 After you place an order, you will receive an order confirmation e-mail from us acknowledging that we have received your order.  However, please note that this does not mean that your order has been accepted.  Our acceptance of your order will take place as described in clause 5.3. 

5.3 We will confirm our acceptance to you by sending you a dispatch e-mail.  The Contract between us will only be formed when we send you this email. 

5.4 If we are unable to supply you with a Product for whatever reason, for example because that Product is not in stock or no longer available or because we cannot meet your requested delivery date or because of an error in the price on our site, we will inform you of this by e-mail and we will not process your order. If you have already paid for the Products, we will refund you the full amount including any delivery costs charged as soon as possible.

6. OUR RIGHT TO VARY THESE TERMS

6.1 We amend these Terms from time to time. Please look at the bottom of this page to see when these Terms were last updated.

6.2 Every time you order Products from us, the Terms in force at the time of your order will apply to the Contract between you and us.

6.3 We may revise these Terms as they apply to your order from time to time to reflect changes in relevant laws and regulatory requirements. 

6.4 If we have to revise these Terms as they apply to your order, we will contact you to give you reasonable advance notice of the changes and let you know how to cancel the Contract if you are not happy with the changes. You may cancel either in respect of all the affected Products or just the Products you have yet to receive. If you opt to cancel, you will have to return (at our cost) any relevant Products you have already received and we will arrange a full refund of the price you have paid, including any delivery charges.

7. YOUR CONSUMER RIGHT OF RETURN AND REFUND

7.1 You have a legal right to cancel a Contract under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 during the period set out below in clause 7.3. This means that during the relevant period if you change your mind or decide for any other reason that you do not want to receive or keep a Product, you can notify us of your decision to cancel the Contract and receive a refund. Advice about your legal right to cancel the Contract is available from your local Citizens' Advice Bureau or Trading Standards office.

7.2 However, this cancellation right does not apply in the case of any Products that are made to your specification or are clearly personalised.

7.3 Your legal right to cancel a Contract starts from the date of the dispatch email (the date on which we e-mail you to confirm our acceptance of your order), which is when the Contract between us is formed. Your deadline for cancelling the Contract then depends on what you have ordered and how it is delivered:

End of the cancellation period

Your Contract is for a single Product (which is delivered on one day).

The end date is the end of 14 days after the day on which you receive the Product.

Example: if we provide you with a dispatch email on 1 January and you receive the Product on 10 January you may cancel at any time between 1 January and the end of the day on 24 January.

Your Contract is for either of the following:

·         one Product which is delivered in instalments on separate days.

·         multiple Products which are delivered on separate days.

The end date is 14 days after the day on which you receive the last instalment of the Product or the last of the separate Products ordered.

Example:  if we provide you with a dispatch email on 1 January and you receive the first instalment of your Product or the first of your separate Products on 10 January and the last instalment or last separate Product on 15 January you may cancel in respect of all instalments and any or all of the separate Products at any time between 1 January and the end of the day on 29 January.

7.4 To cancel a Contract, you just need to let us know that you have decided to cancel. The easiest way to cancel a Contract is to call us on 01252 522955, however you can also e-mail us at mail@footscape-shoes.co.uk,or by post to Footscape, 30 Camp Road, Farnborough Hants GU14 6EW If you are e-mailing us or writing to us please include details of your order to help us to identify it. If you send us your cancellation notice by e-mail or by post, then your cancellation is effective from the date you send us the e-mail or post the letter to us. For example, you will have given us notice in time as long as you get your letter into the last post on the last day of the cancellation period or e-mail us before midnight on that day.

7.5 If you cancel your Contract we will:

7.5.1 refund you the price you paid for the Products. However, please note we are permitted by law to reduce your refund to reflect any reduction in the value of the goods, if this has been caused by your handling them in a way which would not be permitted in a shop. If we refund you the price paid before we are able to inspect the goods and later discover you have handled them in an unacceptable way, you must pay us an appropriate amount.

7.5.2 refund any delivery costs you have paid (if any), although, as permitted by law, the maximum refund will be the costs of delivery by the least expensive delivery method we offer (provided that this is a common and generally acceptable method). For example, if we offer delivery of a Product within 3-5 days at one cost but you choose to have the Product delivered within 24 hours at a higher cost, then we will only refund what you would have paid for the cheaper delivery option.

7.5.3 make any refunds due to you as soon as possible and in any event within the deadlines indicated below:

7.5.3.1 in the event that you have received the Product from us, the deadline for us making a refund to you will be 14 days after the day on which we receive the Product back from you or, if earlier, the day on which you provide us with evidence that you have sent the Product back to us.  For information about how to return a Product to us, see clause 7.4.

7.5.3.2 in the event that you have not received the Product from us, the deadline for us making a refund to you will be 14 days after you inform us of your decision to cancel the Contract.

7.6 If you have returned the Products to us because they are faulty or mis-described, we will refund the price of the Products in full, together with any applicable delivery charges, and any reasonable costs you incur in returning the item to us. 

7.7 We will refund you by the payment method you originally used by you to pay. If you used vouchers to pay for the Product we may refund you in vouchers.

7.8 If a Product has been delivered to you before you decide to cancel your Contract: 

7.8.1 then you must return it to us without undue delay and in any event not later than 14 days after the day on which you let us know that you wish to cancel the Contract;

7.8.2 unless the Product is faulty or not as described, you will be responsible for the cost of returning the Products to us. 

7.9 Because you are a consumer, we are under a legal duty to supply Products that are in conformity with this Contract. As a consumer, you have legal rights in relation to Products that are faulty or not as described. These legal rights are not affected by your right of return and refund in this clause 7 or anything else in these Terms. Advice about your legal rights is available from your local Citizens' Advice Bureau or Trading Standards office. 

8. DELIVERY

8.1 We will contact you with an estimated delivery date, which will be within 30 days after the date of the order confirmation (the date on which we e-mail you to confirm our acceptance of your order) in accordance with applicable law however please note that we aim to deliver all Products in accordance with the delivery times stated on our delivery and returns page depending on the delivery option chosen. Occasionally our delivery to you may be affected by an Event Outside Our Control. See clause 13 for our responsibilities when this happens. 

8.2 For first time orders, delivery will only be made to the cardholder’s registered address or the cardholder’s place of work which may need to be verified before dispatch. We will not, under any circumstances, dispatch a first time credit/debit card order to any other address. Once you have successfully completed an order with us, we will be happy to dispatch to an address of your choice. 

8.3 Delivery of an order shall be completed when we or our courier deliver the Products to the address you gave us and the Products will be your responsibility from that time. Please note that if you opt for the Products to be delivered to a safe place or to be left with a neighbour (or other third party) you are responsible for such Products once we or our courier deliver the Products to that safe place, neighbour or other third party and delivery of the Products shall be completed when we do so. 

8.4 You own the Products once we have received payment in full, including all applicable delivery charges. 

8.5 If we miss the 30 days delivery deadline for any Products then you may cancel your order straight away if any of the following apply:

8.5.1 we have refused to deliver the Products;

8.5.2 delivery within the delivery deadline was essential (taking into account all the relevant circumstances); or

8.5.3 you told us before we accepted your order that delivery within the delivery deadline was essential.

8.6 If you do not wish to cancel your order straight away, or do not have the right to do so under clause 8.5, you can give us a new deadline for delivery, which must be reasonable, and you can cancel your order if we do not meet the new deadline.

8.7 If you do choose to cancel your order for late delivery under clause 8.5 or clause 8.6, you can do so for just some of the Products or all of them, unless splitting them up would significantly reduce their value. If the Products have been delivered to you, you will have to return them to us or allow us to collect them, and we will pay the costs of this. After you cancel your order we will refund any sums you have paid to us for the cancelled Products and their delivery. 

9. INTERNATIONAL DELIVERY

9.1 We do not deliver to the countries outside of the UK.

10. PRICE OF PRODUCTS AND DELIVERY CHARGES

10.1 The prices of the Products will be as quoted on our site at the time you submit your order. We take all reasonable care to ensure that the prices of Products are correct at the time when the relevant information was entered onto the system.

10.2 Prices for our Products may change from time to time, but changes will not affect any order you have already placed.

10.3 The price of a Product includes VAT (where applicable) at the applicable current rate chargeable in the UK for the time being. However, if the rate of VAT changes between the date of your order and the date of delivery, we will adjust the VAT you pay, unless you have already paid for the Products in full before the change in VAT takes effect.

10.4 The price of a Product does not include delivery charges. Our delivery charges are as advised to you during the check-out process, before you confirm your order. 

10.5 Our site contains a large number of Products. It is always possible that, despite our reasonable efforts, some of the Products on our site may be incorrectly priced. If we discover an error in the price of the Products you have ordered we will contact you to inform you of this error and we will give you the option of continuing to purchase the Product at the correct price or cancelling your order. We will not process your order until we have your instructions. If we are unable to contact you using the contact details you provided during the order process, we will treat the order as cancelled and notify you in writing. Please note that if the pricing error is obvious and unmistakeable and could have reasonably been recognised by you as a mispricing, we do not have to provide the Products to you at the incorrect (lower) price.

11. HOW TO PAY

11.1 You can only pay for Products using a debit card or credit card (we accept the following – Visa, Mastercard, American Express) or any other method as available through our site, or we agree to, from time to time.

11.2 Payment for the Products and all applicable delivery charges is in advance.

11.3 Discount codes may be applicable to footwear, handbags and shoe care products and their T&Cs apply. We cannot accept discount codes on non-tangible products e.g. gift cards or gift wrap. 

12. OUR LIABILITY

12.1 If we fail to comply with these Terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach of these Terms or our negligence, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if it is an obvious consequence of our breach or if it was contemplated by you and us at the time we entered into this contract.

12.2 We only supply the Products for domestic and private use. You agree not to use the product for any commercial, business or resale purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

12.3 We do not in any way exclude or limit our liability for:

12.3.1 death or personal injury caused by our negligence;

12.3.2 fraud or fraudulent misrepresentation;

12.3.3 any breach of the terms implied by section 12 of the Sale of Goods Act 1979 (title and quiet possession); 

12.3.4 any breach of the terms implied by section 13 to 14 of the Sale of Goods Act 1979 (description, satisfactory quality, fitness for purpose and samples); and

12.3.5 defective products under the Consumer Protection Act 1987.

13. EVENTS OUTSIDE OUR CONTROL

13.1 We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by an Event Outside Our Control. An Event Outside Our Control is defined below in clause 13.2.  

13.2 An Event Outside Our Control means any act or event beyond our reasonable control, including without limitation strikes, lock-outs or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster, or failure of public or private telecommunications networks or impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport.

13.3 If an Event Outside Our Control takes place that affects the performance of our obligations under a Contract:

13.3.1 we will contact you as soon as reasonably possible to notify you; and

13.3.2 our obligations under a Contract will be suspended and the time for performance of our obligations will be extended for the duration of the Event Outside Our Control. Where the Event Outside Our Control affects our delivery of Products to you, we will arrange a new delivery date with you after the Event Outside Our Control is over. 

13.4 You may cancel a Contract affected by an Event Outside Our Control which has continued for more than 30 days. To cancel please contact us. If you opt to cancel, you will have to return (at our cost) any relevant Products you have already received and we will refund the price you have paid, including any delivery charges.

14. OTHER IMPORTANT TERMS

14.1 We may transfer our rights and obligations under a Contract to another organisation, but this will not affect your rights or our obligations under these Terms. 

14.2 You may only transfer your rights or your obligations under these Terms to another person if we agree in writing.  

14.3 This Contract is between you and us. No other person shall have any rights to enforce any of its terms.

14.4 Each of the paragraphs of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.

14.5 If we fail to insist that you perform any of your obligations under these Terms, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you. 

14.6 Please note that these Terms are governed by English law. This means a Contract for the purchase of Products through our site and any dispute or claim arising out of or in connection with it will be governed by English law. You and we both agree to that the courts of England and Wales will have non-exclusive jurisdiction. However, if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are a resident of Scotland, you may also bring proceedings in Scotland.

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